Job title: FX Payment Investigations Officer (New York)

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Company: StoneX Group

Job description: Job Description:

Job purpose

The New York Operations team is a core part of our Global Operation and is responsible for critical aspects of the payment lifecycle, including payment execution, payment investigations, tracking and exceptions handling.

You will be responsible to investigate and resolve all Nostro breaks as efficiently and effectively as possible. To establish and maintain relationships with the SFL’s correspondent and agent banks in order to ensure delivery of payments and to resolve any issues within stringent deadlines.

The role requires excellent communication & collaboration skills, problem solving skills and and flexibility. You should be comfortable with rapid pace of change in order to address all aspects of investigations and effectively assess and address any schenarions, as and when they arise and proactively streamline and enhance workflows.

Primary Responsibilities

• To process and conclude all Nostro breaks (e.g. Beneficiary Claims Non Receipt, Returns etc) as quickly and effectively as possible.
• Generation or approval of messages in SWIFT Alliance in order to correct or re-effect settlement linked to failed items
• To reconcile that payments released by StneX have been executed by our banks and to resolve cases where execution is pending.
• Close interaction with the business (Front Office, Sales and Middle Office) in order to ensure a seamless and quality service to the client.
• To build and maintain relationships with our correspondent banks (in English or Spanish)
• Initiating return of funds by capturing manual payments in SAA
• To ensure that personal and group email boxes are effectively managed
• Process and manage VIP client and payments.
• To accept and adhere to all written procedures
• Comply with all applicable company, regulatory and internal compliance requirements, including the prevention of Financial Crime and Fraud.
• Ad hoc duties as required

Knowledge and Experience

• 3 years previous experience within Foreign Exchange operations, or international payments, including time working within the investigations unit
• Extensive payments experience (MT202,103,199,299,210)
• Strong operational knowledge of SWIFT Standards
• Proven record in minimizing operational losses and streamlining workflows

Qualification and Skills

• Educated to degree level (preferable)
• Strong Microsoft Skills (EXCEL, WORD, VISIO, PowerPoint)
• Excellent customer service skills
• Ability to prioritize, organize and multitask
• Determined, focused and enthusiastic
• Excellent communication and interpersonal skills
• Ability to work accurately in a pressurized environment within stringent deadlines
• Strong team player

Physical requirements/Working conditions:

• Climate controlled office environment
• Minimal physical requirements other than occasional light lifting of boxed materials
• Dynamic, time-sensitive environment
• Ability to travel as necessary

About Us:

StoneX (formerly known as INTL FCStone) is an institutional-grade financial services network that connects companies, organizations and investors to the global markets ecosystem through a unique blend of digital platforms, end-to-end clearing and execution services, high-touch service and deep expertise. We provide access to 36 derivatives exchanges, 175 foreign exchange markets, nearly every global securities marketplace and a number of bi-lateral liquidity venues. We deliver this access with support throughout the entire lifecycle of a trade – from consulting and “boots-on-the-ground” intelligence, to best execution, to post-trade clearing, custody and settlement. In these ways, StoneX enables clients to use the global markets ecosystem to achieve their business goals through one trusted partner. We currently serve more than 30,000 commercial, institutional and payments clients, and more than 125,000 retail clients across more than 130 countries. Our clients use our institutional-grade digital platforms, our high-touch service, and our market intelligence to pursue trading opportunities, make investments efficiently, manage their market risks, and improve their business performance. Our relentless focus on helping them accomplish these objectives has enabled us to build deeply valued, long-term relationships based on guidance, integrity, transparency and trust.

StoneX Group Inc. is an . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Expected salary:

Location: New York City, NY

Job date: Sat, 18 Jun 2022 04:52:44 GMT

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