Job title: Field Service Technician – New York

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Company: Aristocrat Technologies

Job description: Job Posting Title

Field Service Technician – New York

Summary

All are welcome! Come thrive with a company offering great benefits, comprehensive training, recognition and rewards for hard work, strong support from teammates, and a career path where you are in charge. Become a Field Service Technician today and join our team.

What You’ll Do

• Install, convert, troubleshoot, repair and/or remove as necessary Gaming Machines, Signs, and gaming controllers with little assistance. Basic network skills. Responsible to complete all installations and visitation scheduled by the Operations Manager or Supervisor. Pre-Site surveys, follow schedule and perform service activities assigned. Maintain inventory accuracy and follow parts inventory process for assigned inventory.
• Aid customers in person regarding technical challenges and report on trends, needs and service challenges thru current CRM (Customer Relationship Management) and mobile apps. Individual should have basic communication skills and the ability to interact with direct management. Support Customer Advocacy for AG&E Services by performing the basic requirements of the role.
• Review pre-install documents to determine which parts will be needed to complete the installation. Must be able to follow direction when given a task from management.
• Gather and report accurately on service activities by utilizing field service management reporting tools. Capture and document known issues and inform Operations Manager or Supervisor. Prepare and obtain hardware sign-off, obtain RMA numbers for defective and unused equipment and then prepare for shipment. Complete QFF forms for all defective equipment.
• Able to trouble shoot and make necessary repairs to electrical, electronic and mechanical assemblies. Must be familiar with and able to operate hand tools and small power tools. Must demonstrate written and oral communication skills. Professional appearance. Must be able to lift 50lbs. Must have current driver’s license and clean driving record. Must be able to qualify for a gaming license. All employees will be subject to and must be able to pass a drug and criminal background screening prior to employment.
• All employees are responsible for their personal safety and the safety of others. Therefore, all employees must:
• Participate fully in company health and safety programs and comply with all company OSHA policies and procedures.
• Follow all lawful employer safety and health rules.
• Wear and/or use Personal Protective Equipment, when and how instructed.
• Report hazardous conditions to management.
• Report any job-related injury or illness to management and seek treatment promptly.

What We’re Looking For

• Must have basic verbal and written communication and customer service skills.
• Must be able to read, write, speak, and understand English.
• Must be able to work independently and be team oriented, organized, detailed, goal, and results driven. For every business issue identified, offers suggestions and resolutions for correction.
• Must obtain ATI Master Certification within 180 days of employment.
• Maintain ATI Master Certification on new product releases and internal programs within a directed time.
• High School Diploma or its equivalent.
• 2-year Electronics Degree preferred.
• Demonstrate problem resolution skills and the ability to learn.
• Working knowledge of Digital Electronics.
• Familiarity with networking technologies and troubleshooting.
• Understanding of Microsoft Office Suite products: Word, Excel, Outlook, etc.
• Must be at least 21 years of age.

• Must have a valid driver’s license and insurable.

• Must be able to travel with little or no notice, potential extended periods and must be able to travel by air any day of the week.
• Must be willing to work extended hours, on-call for dispatch and variable work shifts.
• Must be able to work in a fast-paced environment and handle several tasks at one time.
• Must be able to do a 2-man lift of 250lb game onto stands, minimum 50lb lift alone.
• Must be self-motivated and self-disciplined. Has a relentless desire for Quality and Continuous improvement.
• Must be able to obtain a gaming license in New York State, and possess a valid driver’s license with a clean driving record.
• Must be able to maintain confidentiality of information regarding the company, company products and employee information.

• Pay rate $24 to $25 per hour.

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. We offer a range of flexible working options through all.flex, our flexible hybrid work model and invite you to have a conversation with us about flexible working. EEO M/F/D/V

World Leader in Gaming Entertainment

Robust benefits package

Global career opportunities

Our Values

All about the Player

Talent Unleashed

Collective Brilliance

Good Business Good Citizen

The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

Expected salary: $24 – 25 per hour

Location: New York City, NY

Job date: Fri, 10 Jun 2022 07:55:34 GMT

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