Job title: Field Service Engineer – Medical Devices – New York
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Company: Dynex Technologies
Job description: Description:
Job Title: Field Service Engineer (Medical Devices) – New York (surrounding areas)
Department: Field Service – Tech Support & Service
Summary: The Field Service Engineer (FSE) – Medical Devices – New York is a multifunctional role reporting to the Director of Field Service. The FSE is assigned a geographic territory with responsibility to install, repair, and maintain DYNEX proprietary automated ELISA and Multiplexing systems by providing technical support onsite, via telephone or e-mail. This role will ensure delivery of service level commitments for assigned customers to drive service contract retention, warranty conversions and customer satisfaction. As a customer-facing representative of DYNEX Technologies, the FSE always conveys professionalism and service excellence.
Requirements:
Essential Functions: Field Service Engineer (FSE) – Medical Devices – New York will test, diagnose, and repair Dynex products; Effectively communicate with customers so that they are completely satisfied; Provide same day or within 24 hours response to customer phone calls and e-mails within one hour of dispatch and follow up within 24 hours after the service is completed; Effectively communicate with Dispatch and Dynex personnel to report your Daily status, service ETA, completed service call information, problems, opportunities, costs and needs of customers.
Thoroughly cleanup work area upon completion of a service repair job; Maintain documentation for all ECN, technical bulletins, versions of hardware, firmware, and software for Dynex products; Complete Service orders and customer survey’s on-site and obtain a customer signature for all completed work. Complete service reports within 24 hours of returning from field service visits.
Complete expense reports within 1 week after last field service visits for that week; Quote on Billable instrument repairs within 3 days of receipt of a quote request/approval; Complete in-house repairs and on site repair of instruments in the given mean time.
Supervisory Responsibilities: None.
Success Factors: The Field Service Engineer (FSE) – Medical Devices – New York must have the ability to work independently with little direction or supervision; dependable, self-motivated, highly organized; able to prioritize multiple tasks from multiple sources. Willing to take on and resolve a variety of tasks and document results.
Minimum Qualifications / Education: AS degree in electronic technology or equivalent. 3 to 5 years of experience. Must be able to travel 60-99%.
Work Environment: Field/main office/laboratory conditions. Considerable travel (60-99%).
Physical Requirements: Must be able to meet National Institute for Occupational Safety & Health (NIOSH) Standards.
Additional Benefits/Compensation Offered:
Competitive Salaries
Full Medical/Dental Benefits Package, +
Car Allowance
401K w/ Matching Company Contribution
Robust Vacation/Sick Leave Package
13 Paid Special Leave/Holidays Annually
Tuition Reimbursement
Paid Training
Remote Working Opportunities (*may not be available for every position*)
Company Provided Life Insurance, Short-Term, and Long-Term Disability
NPM18
DYNEX Technologies, Inc. is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, including sexual orientation and gender identity, national origin, disability, protected Veteran status, or any other characteristic protected by applicable federal, state, or local law. DYNEX Technologies provides medical, dental, life and disability insurance, Section 125, 401(k), flexible schedules, educational assistance and a great work environment!
PI186193149
Expected salary:
Location: New York City, NY
Job date: Fri, 22 Jul 2022 04:21:27 GMT
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