Job title: Field Operations Rep, New York – Part-time

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Company: Dice

Job description: ABOUT US

DICE is the world’s most-loved discovery and ticketing platform for live shows and live streams, delivering exclusive, high-quality entertainment to fans across the world.

We connect fans and creators with our technology, working closely with the best artists, promoters, and venues in music and culture. Our partners include Avant Gardner in New York, Primavera Sound in Barcelona, and Pitchfork Festival in Paris.

DICE is a place for people who are ambitious, humble, and talented. For those who want to learn at a pace and have a true passion for music and culture. Our original HQ is in London, we are building a second HQ in New York, and we have teams in LA, Paris, Barcelona, Milan, Mumbai, and Samara.

Now, we’re looking for a part-time Field Operations Rep to join the DICE team in NY.

THE ROLE AND TEAM

The Field Operations team at DICE ensures that the market-leading standards DICE sets in product design are replicated in the dynamic, real-world environment of live events.

Working closely with the FO Senior Manager and the FO Agents, the Field Operations team will liaise with our venues, promoters, and brand partners to ensure that DICE users at shows, club nights, and festivals have the very best on-the-day experience.

NOTE: We’re looking for someone to join the team Part-Time on the understanding that there will be different working hours across seven days per week.

RESPONSIBILITIES

• Provide training on DICE tools to our partner venues and promoters, ensuring all our partners receive first-class support.
• Support the Field Operations Team on-site.
• Support the Access Control process and scan tickets if needed.
• Coordinate fans’ queues.
• Provide training to venue staff.
• Ad hoc assignments as needed.

REQUIREMENTS

• Experienced in the live music events environment and in event information administration (Desirable)
• Good understanding of Android, iOS, Windows, and Web working environments (tools)
• Ability to think on your feet and respond quickly and rationally to any urgent issues
• An eye for detail and excellent communication skills to make sure everyone knows the vital info
• Not shy to get stuck in, to hustle around a problem and get the best result
• Flexible in terms of working hours and schedule

Expected salary:

Location: New York City, NY

Job date: Fri, 03 Jun 2022 01:13:04 GMT

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