Job title: Senior Enterprise Account Executive (New York)
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Company: Zendesk
Job description: Job Description
We are an upbeat and innovative business that takes phenomenal pride in what we do, and the impact we have on businesses. We also care tremendously about the way our employees feel about us. We were just recently named as Best Places to Work 2022 by Glassdoor!
Be part of something special. Our territories are unsaturated, we’re growing at over 30% YoY and we are a recognized leader in the magic quadrant for CRM customer engagement !
We’re seeking a successful Senior Enterprise Account Executive who will have the exciting chance to define mind share and adoption of Zendesk within our Tier 1 Enterprise accounts. You will drive sales execution with these accounts by establishing executive level relationships, cultivating existing relationships and creating additional adoption. This requires collaborating with and coordinating the Zendesk senior management, customer success, professional services, and be product subject matter authorities.
You will be responsible for top line revenue growth and overall customer adoption. You possess both experience to engage at the Senior level as well as a sales background that enables them to easily interact with enterprise customers and operational experience on how to get deals done. You should also have a demonstrated ability to think strategically about business, product and technical challenges with the ability to build and convey compelling value propositions.
Responsibilities
Manage and develop a subset of Zendesk tier 1 clients
Create new relationships and close new business throughout each organization
Establish C-level executive sponsorship
Partner close with Business Development Representatives, Associate Account Executives, and marketing
Ensure exsisting clients are supported
Coordinate account planning activity across account base
Develop strategy and objectives for each account in order to align and facilitate the best practise for each and every use case and to predict the quantify expansion opportunity
Coordinate Zendesk leaders, industry and subject matter authorities as well as executives
Ultimate point of accountability for all customer issues & opportunities
Communicating & raising, when needed, to the Zendesk leadership team
Tracking all critical activities & ensuring a deep understanding of the status of a deal at every stage of the process
Optimally advise & influence customers through consultative selling techniques & substantial marketing campaigns
Requirements
Bachelors degree or equivalent work experience
Experience selling to VP & C level executives
10-12 years of software selling experience; SaaS required
Supervise all opportunity and customer details including use case, purchase time frames, next steps, and forecasting in Salesforce.
Leading & closing complex sales-cycles using solution selling techniques
Track record of over-achieving quota (top 10% in your company)
Strong interpersonal & presentation skills.
Of uppermost importance is their desire to be a part of a team, to contribute to their colleagues’ success and to be perceived as a consummate professional across the business.
Every high-tech sales role requires hard work, commitment, energy, enthusiasm, a can-do attitude and positivity coupled with many other “right behaviors” which ultimately come down to being a person of integrity.
About Zendesk – Champions of Customer Service
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at www.zendesk.com.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to benefits@zendesk.com with your specific accommodation request.
About Zendesk – Champions of Customer Service
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at .
We believe in service. about how we provide support to our local communities with volunteering, grants and product donations.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .
For jobs in the US only: If hired, you will be required to provide proof of full vaccination against COVID-19 and will be provided with an opportunity to request an accommodation for reasons recognized by applicable law. This is a requirement of employment for jobs based in the United States.
For jobs in Australia, Brazil, Canada, the Philippines and Singapore: If hired and required to work in office or in person with others as part of your job, you will be required to provide proof of full vaccination against COVID-19. Zendesk will consider exceptions for reasons recognized by applicable law. This is a requirement of employment for jobs based in Australia, Brazil, Canada, the Philippines and Singapore.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.
By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk’s explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.
Expected salary:
Location: New York
Job date: Thu, 16 Jun 2022 22:53:19 GMT
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